Incredible Organics is a trusted Indian spice and agro-products brand delivering pure, hygienically processed spices sourced from quality farms, combining traditional taste with modern standards to bring authentic flavors to every kitchen.
Support Policy Page
Support Policy
Last Updated: 6 January 2026
At Incredible Organics, we are committed to providing reliable, transparent, and timely support to our customers, sellers, and business partners. This Support Policy outlines how we handle inquiries, complaints, and assistance requests to ensure a smooth and satisfactory experience.
1. Scope of Support
Our support services cover assistance related to:
Product information and usage guidance
Order status, shipping, and delivery queries
Returns, replacements, and refund-related support
Seller and distributor-related inquiries
General feedback and complaints
Support is provided in accordance with our applicable policies, including Return Policy and Seller Policy.
2. Support Channels
You can reach our support team through the following official channels:
Phone: +91 9414196134
Website: incredibleorganic.com
To ensure prompt assistance, customers are encouraged to share complete details such as order number, invoice copy, and clear description of the issue.
3. Support Timings
Working Days: Monday to Saturday
Working Hours: 10:00 AM – 6:00 PM (IST)
Weekly Off: Sunday and public holidays
Requests received outside working hours will be addressed on the next business day.
4. Response Time
Email inquiries are typically responded to within 24–48 working hours
Phone support is subject to availability during working hours
Complex issues may require additional time for verification and resolution
5. Complaint Resolution
Incredible Organics follows a structured process for handling complaints:
Complaint registration and acknowledgment
Verification of details and supporting documents
Resolution through replacement, refund, or clarification
Final communication to the customer
Our goal is to resolve all genuine complaints in a fair and timely manner.
6. Limitations of Support
Support will not be provided for:
Issues arising due to improper storage or misuse of products
Requests beyond policy timelines
False, misleading, or unsupported claims
Incredible Organics reserves the right to decline support requests that do not comply with company policies.
7. Feedback & Suggestions
We welcome constructive feedback to help us improve our products and services. Customers and partners may share suggestions via email or through our website contact form.
8. Policy Updates
Incredible Organics reserves the right to modify this Support Policy at any time without prior notice. Continued use of our services constitutes acceptance of the updated policy.
9. Contact Information
For support-related assistance, contact:
Incredible Organics
? Phone: +91 9414196134
? Email: incredibleindiajodhpur@gmail.com
? Address:
C/O J.P. ARTS, C-11-D MIA Basni First Phase,
Near Basni Railway Station,
Jodhpur, Rajasthan – 342005
? Website: incredibleorganic.com
